"The chargeback process, as outlined under US law, applies only to payment card transactions. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Seller's cost to honor the contract is 400 usd, and if not, we are going to lose 4000 usd, Alibaba just don't give a shit. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. Yep, I started using Sale Samurai last month, and it has helped a lot. I followed the instructions in the email on how to request the documents pertaining to the decision, but all I received was a statement. A dispute is an action, while a chargeback is a process. Last year (2020) I booked 340/365 days, 2019 was 365/. In this scenario, however, the dispute would. Alibaba (BABA-1. Disputes are a chargeback category. ago. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Wrap everything up by answering several. It seemed like a simple story. You have to pay them the amount you stole from them. Just be sure your buyer is aware you'll require a signature. I suspect also since Alibaba is the entity that funds the chargeback now that it was their money on the line and not mine things quickly changed and they probably forced her hand at that point. There are several reasons why an issuer might decline a transaction. Local sites won't let you buy wholesale. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. PayPal has buyer and seller protections. They take much longer usually for shipping, it's set up more like wish website, but if you talk to. She did eventually get the money back. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. This can be a tremendous resource, providing access to many low-cost. I suspect also since Alibaba is the entity that funds the chargeback now that it was. On the Ground of theft exactly what it is. Try to avoid charge backs at all costs. Later on, Eddie will discuss our growth strategy and priorities for investment. Ouch. You have to spend the big bucks to make the big. It's between the bank or credit card company and their customer. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. View community ranking In the Top 1% of largest communities on Reddit. I ordered a pair of adjustable weight dumbbells on March 3rd for $400 ($100 per dumbbell, and $200 for shipping due to the weight of the products). In the future it's a good idea to avoid doing a chargeback. CREDIT CARD CHARGEBACK REQUESTED. It means the issuer has placed a stop or hold on a transaction. gov or . eilzaabeth Buyer + Seller • 1 yr. Use PayPal for payments up to around $2000, then start wiring from bank accounts. The Alibaba. Or it could be a few days. You need to report your card as stolen, not wait to file a charge back. The reason was poor quality of goods. If you've received a trade dispute from an Alibaba. You should be able to contact customer support for your region and receive help. I liked that method because it offered me potential fraud/chargeback coverage. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. 5. They can't charge back what was refunded. Upon opening the package and closer inspecting I notice that the main arm and. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. Safe & easy payments. Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). When we've dealt with CB's it took several weeks but they successfully recharged the guest. by jfduke3. After a couple of weeks or so the dispute will be settled and you'll get your money back. The merchant can decide to dispute the chargeback or accept it. AlbaTejas • 4 min. Most US people are afraid of buying there because you are buying directly from the source in China, but they will happy buy overpriced items in Amazon from the Seller in US that bought everything in bulk in Alibaba. It doesn't extend to bank transfers. There was a lot of inquiry into the process and logistics. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. Now, on the front page of Coinbase it says that I owe an amount of $0. • 1 yr. If they’re refusing to provide service, you can get a 120 day extension based on the date of expected receipt (date they terminated), no more than 540 days since the original charge. The largest one was for $72. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. Vendor trying to guilt trip me into cancelling my chargeback. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. Add a Comment. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. We opened a refund dispute and escalated it today. The fee for this is on the order of $250, and the arbitration loser is then obligated to pay the costs of the arbitration. My package arrived in my city at the local post office (USA) on 06-03. Therefore, if you believe a payment is fraudulent, refund it. The only recourse you have is through your credit card company and a. So now, on to your issue at hand: since you didn't tell us how much was the value of your goods. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. The bank that issues the card issues the chargeback and makes the final decision for the chargeback and which way it goes. Chargeback essentially means you're accusing the company of fraud and demand your money back. Hey guys i bought an printer for $1500 for my business off alibaba supplier and they completely ripped me off with the printerhead not being able to…View community ranking In the Top 5% of largest communities on Reddit. tv/Man_of_the_Rain • 2 yr. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. If the item is clearly broken, defective or suffers from quality issues it might be best to chargeback your credit card or PayPal! Only do so if you notice that the seller is trying to scam you. will start a round of job cuts as soon as Monday as part of its sweeping reorganization, according to a person briefed on the matter. alibaba. 1:03. AsleepDocument7313 • 9 mo. Gotcha. On aliexpress, the price of the product itself is only around $11, free shipping. The value of the chargeback was just over £12,000. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from. blaze1234 • 2 yr. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. It should be illegal to ban a customer for a chargeback when it is in their favor. "Tebex Chargeback Question. 1688. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. After 2 weeks I got my money back, around June 2017. Open a dispute and select something like, received wrong or faulty item. 4 years ago. The bank will side with Amazon every time. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. Etsy will dispute it. 57. I've performed a CC transaction and immediately the supplier. Join us for game discussions, tips and tricks, and all things OSRS! OSRS is the official legacy version of RuneScape, the largest free-to-play MMORPG. Goods get send to their country. ago. Every email I get, no matter the amount of the chargeback, ruins my day. The ability to chargeback is due to a consumer protection law. My package arrived in my city at the local post office (USA) on 06-03. Alibaba TA order not received for over 1 year. This is why most companies ban accounts and suspend services to anyone demanding a chargeback. Log in to Online Banking and select the account with the transaction you'd like to dispute. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. I put in a charge back with Bank of America and my claim got denied. Share this graphic on your website or blog. The Stakes: A compelling rebuttal letter will make or break your representment. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). even after the chargeback is closed, they want bank. Alibaba files lawsuit against Alibabacoin. This was under Kakao though. 1. Touchgrasseatass • 1 yr. Trade assurance is pretty worthless. Touchgrasseatass • 1 yr. No matter what you use as a third party, their is always the risk of charge backs. Follow best practices for card-not-present transactions. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. Contact your credit card issuer and provide this information: A detailed description of what you ordered. Alibaba TA order not received for over 1 year. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. My worry is that I file the chargeback, *then* they decide to schedule us for a followup. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. First, reach out to the company that sold the product or service to you. NO business promotion, blog spam, rants, lead generation, success stories, unsolicited instructional texts, treatise, or how-to's are permitted in posts. Step 3: Create Purchase Contract on Alibaba. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. They'll even call you if you follow the steps. Chargeback Paypal Alibaba. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. This post is intended to help anyone looking to source new equipment through Alibaba. Reversing the charge means that none of this ever happened, you conducted no business through alibaba. Etsy will eat the cost of the charge back. It is the most significant reorganization in the Chinese e-commerce giant’s history. And yes, they're going to side with their customer the vast majority of the time. I contacted UPS, they confirmed they delivered it to the correct address. Unfortunately the credit card payment was denied by the bank, and therefore my account was not opened. Stop by a few days later again and pick up a copy of the report. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. It varies widely. Alibaba refused to refund me the full amount. ago. So I then submitted a chargeback on my cc and sent around in some circles for a few months before my cc company said you don’t have the proof of refund request/agreement. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. Before sharing sensitive information, make sure you’re on a federal government site. What I mean is, when you charge it back with the bank, you have to categorize the charge back. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. I purchased eight customized bobbleheads made to look like my friends. ) I've won a chargeback before. "The chargeback process, as outlined under US law, applies only to payment card transactions. A dispute is an action, while a chargeback is a process. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. You need to call someone at pay pal and figure out what you can do in this situation and why they are charging back you. -Number three, monetize the value of non. ago. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. AliExpress is good for smaller purchases (also good for bulk) and more consumer focused with an ease of shopping and purchasing stages. It could be fair to consider a dispute as the first stage in the chargeback process. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. These have different best practices from in-person transactions because more needs to be done to confirm. I am considering taking up the dispute with Paypal. Have a well written purchasing contract in place. 01. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. I did not make payment through the Alibaba website but through an offline bank wire transfer. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. They cost me about $40 each through AliBaba. GENERAL NEWS. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. A few days later the bank decides that the merchant has the right and then the bank tries to take that $5 back from my account and find that there is no money in my account. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. You may need to repay the chargeback amounts and then request a refund. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. I even provide evidence to show no changes have been made after payment made for the order back in November 2020. If they still deny it at that point, then definitely do a chargeback through your bank. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. You should have done the charge back a second time. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. Join for free Messages Orders Help with defective/damaged Alibaba order. Alibaba (BABA 0. • 2 yr. rebel1031. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. It's ridiculous and not the intended purpose of chargebacks. The expected delivery date. Select you want a refund, fill in the amount you want to get refunded. If you look up Regulation Z (credit card)or E (debit) chargeback reason codes you can see exactly what you need to provide to win a dispute. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. The case with PayPal was closed on December 15th, 2022. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Cash app has already taken money out of my bank account, and the buyer is neither responding to my texts nor picking up the calls. My estimated delivery was 6-5-22. " In this context, the word dispute. Never again will I order on Alibaba, or any Chinese supplier for that matter. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. Today he requested a chargeback on his credit card claiming it was fraud. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. Make a small order to check it out, the make a bigger order if the are satisfied. com. ago. Remember to: Keep it concise (no flowery language or unnecessary details). You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow. Business, Economics, and Finance. Yep, I started using Sale Samurai last month, and it has helped a lot. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". I sell online and I’ve had it done to me. I filed for credit card chargeback. There are several reasons why an issuer might decline a transaction. Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. It's not you. ago. We would like to show you a description here but the site won’t allow us. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. Chargebacks cost the merchant on record not the buyer and the fees are owed even if they win the chargeback. For example, people new to Ali tend to do the exact same thing a theif with a new stolen credit card does. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. com is encrypted, secure, and processed in as quickly as 2 hours. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. . Goods get send to their country. I’ve never done it before and don’t want to go overboard/underboard, and am not sure what to include. Always get it inspected if it is a large $ shipment. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. Go to Alibaba r/Alibaba •. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. Alibaba is a site for whole sale purchases with many products having minimum order quantities. You won't lose any money either way, you have Etsy Purchase Protection. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. . Some Disputes are completed without a chargeback. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. ago. What are the chances I'll get banned? Issues & Disputes. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. To prevent chargebacks from happening, you must know how chargebacks work and take steps to prevent them. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. Share this graphic on your website or blog. , an s19 goes for $10k, NOT $1k that is found on Alibaba. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. Also it may affect other amazon properties like audible, alexa, ring and more. DlnnerTable. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. We did not sign any documents talking about refund terms. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. Ryenfresco. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. When they arrived, they had stains all over them and were completely different than the samples we received. Chargeback Nightmare. Product is clearly unusable. Thanks, I think this one is a grey area because we can't get them to schedule anything. 21, 2023, 8:42 AM PST. Citi Rewards - Billing Disputes . to be precise 6 chargebacks. The Reddit user, for example, bought a defective item online. SandAndShells • 2 yr. They'll just you a few bucks for the copy. Once your dispute has been officially lodge, the Dispute Claim department usually take about 4 days to verify your claim. Any Tips/Advice before I request a chargeback? (Canada) I have dealt with this supplier (clothing) from China for 5 years, probably have ordered around $50-60K from them worth of product (CAD). It could be fair to consider a dispute as the first stage in the chargeback process. When they arrived, they had stains all over them and were completely different than the samples we received. I requested a refund on cashapp (like that'll work), reported the account on cashapp, reported the seller's profile on Facebook. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. False. Tried to prove it wasn’t us from our AMEX card but they don’t understand. ago. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. ACH payments are direct deposit transactions from one bank account to another — effectively a payment by check without any paperwork. If you chargeback this indeed puts your account at risk as you are well aware. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Thank you. level 2. Does that buzz. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. ALIBABA SELLER TRIED TO FINESSE ME. justvtg • 8 mo. Not quite. The package kept getting "updates," for the next week, but stayed in the same distribution center. Cafes in china needs quality machines too. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. Businesses do not have to accept returns other than for defective items. I'm really happy with the manufacturer so far, so I definitely do not want to come in too aggressive and upset them. I sell high ticket items and my AOV is roughly $850. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. If you did have a significant problem with your order though and your supplier isn’t giving you a resolution, then I. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. We did not sign any documents talking about refund terms. That makes sense. • 1 yr. I'd advise trying to go down the. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Chargeback advice. . i How to Do a Chargeback Without Breaking a Sweat The chargeback process is tiring and time-consuming, and understanding the process is important. Although CC's and PayPal may be. Alibaba is great for a larger more professional wholesaling need or for sourcing certain materials/products. [US WI] Being told my charge back was illegal by vendor. Everything was great at the beginning, seller was friendly and communicative. Twitch Donation Chargeback. Should I tell them to not bother shipping it and wait for what Alibaba. It's called fraud and you may actually get prosecuted and go to jail/pay huge fine if you get caught. It seemed like a simple story. Ask for a catalog. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Yes it's normal, different things can trigger fraud filters and such. If you refund the payment, the charge back is void. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. If there are any, the amount will be taken away from your balance and. If the dispute is valid, you will be asked to respond with your side within 5 days. In addition they could lock your account. ago. At one point I was at a 7% chargeback ratio. However, if they screw you over that much, you're better off without them. Don't let them run the clock out on you. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. This includes payment type, card details, gateway, and other payment details. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. mil. 02%) posted its latest quarterly report on Feb. 00. It’s going to cost over $2k to send back. Buyer Protection Program Shop Confidently and safely with Buyer Protection Program. PSA: do not do a chargeback with your bank for purchase protection. ago It's not an easy process. We stopped taking amex cards because of chargebacks. Alibaba said in a statement that the move is “designed to unlock shareholder value and. And shippers attempted pick up twice. So understand, it's not a step in resolution, it's an angry divorce.